I was having issues with my Explore. The first thing that happened was my writing/scoring clamp was loose. I got the instructions to fix it, which my husband was wonderful to help me with. I tried to print and cut again, but my Explore couldn't find my registration marks. It kept looking for it about 1 1/2 inches beyond the starting point. Anyway, Cricut sent me a new Explore Air 2. Isn't that great customer service. Thank you so much to Cricut and K Hard, who was a big help.