New Explore Air 2

I was having issues with my Explore.  The first thing that happened was my writing/scoring clamp was loose.  I got the instructions to fix it, which my husband was wonderful to help me with.  I tried to print and cut again, but my Explore couldn't find my registration marks.  It kept looking for it about 1 1/2 inches beyond the starting point.  Anyway, Cricut sent me a new Explore Air 2.  Isn't that great customer service.  Thank you so much to Cricut and K Hard, who was a big help.